Guide to Natural Language Understanding NLU in 2023 Not only does this save customer support teams hundreds of hours,it also helps them prioritize urgent tickets. Before a computer can process unstructured text into a machine-readable format, first machines need to...
AI Chatbots for Education: Corporate Training, Higher Education and K-12 Students now have access to all types of information at the click of a button; they demand answers instantly, anytime, anywhere. Technology has also opened the gateway for more collaborative...
Chatbots vs Conversational AI: Is There A Difference? The tech learns from those interactions, becoming smarter and offering up insights on customers, leading to deeper business-customer relationships. It can automate up to 90% of customer inquiries, including...
Rule-Based Chatbots vs AI Chatbots: Key Differences They possess the intelligence to troubleshoot complex problems, providing step-by-step guidance and detailed product information. Provides live chat and messaging services, enhancing customer service with quick,...
